Customer Support - Quality Assurance and Technical Assistance

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Common problem

Q：What industries is the YUECENT Y60 global intercom suitable for?

A： YUECENT Y60 global intercom is widely used in the construction industry, facilitating efficient communication among construction teams; the security industry, ensuring timely communication between security personnel during patrols; the logistics industry, facilitating information transmission in cargo transportation and warehousing; and the international trade market, meeting customers' communication needs in different scenarios and providing professional services for various industries.

Q：What industries are YUECENT Y50X walkie-talkies suitable for?

A： YUECENT Y50X walkie-talkie is suitable for multiple industries, such as enhancing real-time communication between construction teams in the construction industry, ensuring efficient communication between security personnel in the security industry, and realizing timely information transmission during the cargo transportation process in the logistics industry. It is widely suitable for various teams and enterprises with communication needs.

Q：What scenarios is the YUECENT Y30 walkie-talkie suitable for?

A： YUECENT Y30 walkie-talkie is widely used in a variety of scenarios. It is perfect for construction sites, helping construction workers communicate in real time and improve work efficiency. In emergency services such as fire rescue, the device ensures rapid transmission of information in emergency situations. In addition, in logistics operations, it helps coordinate cargo transportation and warehousing. In outdoor sports, the Y30 can also help sports enthusiasts stay connected and ensure safety.

Q：How is the sound quality and safety of YUECENT Y20?

A： YUECENT Y20 walkie-talkie has high-fidelity sound quality and AI noise reduction technology, which makes communication clear and easy to understand even in noisy environments. In terms of security, the product uses AES-256 encryption technology to ensure the security of communication content, protect user information from illegal access, and give users a higher sense of trust and security.

Q：How is the sound quality of the YUECENT Y10 Global Intercom?

A： YUECENT Y10 global intercom is equipped with cutting-edge AI noise reduction technology, which can provide clear sound quality even in noisy environments to ensure smooth communication. The application of this technology makes communication more efficient and helps to improve the effectiveness of teamwork.

1. Product quality assurance: We are committed to providing high-quality electronic products that comply with national standards and relevant industry regulations.
2. User privacy protection: We strictly protect user personal information and ensure that user privacy is not leaked or abused.
3. Return and exchange are normal: Users can apply for return and exchange within a reasonable time. For the specific process, please refer to our return and exchange policy.
4. After-sales service commitment: We provide comprehensive after-sales service support, and any quality problems will be dealt with in a timely manner.
5. Legal Compliance Statement: All business activities of the Company strictly comply with relevant laws and regulations to ensure legality and compliance.
6. Revision and Update of Terms: We reserve the right to revise the terms at any time and will promptly notify users of updated content.
7. Dispute Resolution: If a dispute arises, the parties shall negotiate amicably. If no solution is possible, the dispute shall be referred to legal authorities for handling.

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Terms and Conditions

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Technical Support

1. Provide professional product development consulting to ensure customers understand technical specifications and application scenarios.
2. In the pre-sales stage, assist customers in demand analysis and develop personalized solutions.
3. Provide comprehensive installation and commissioning services to ensure that the equipment can be put into use quickly.
4. Conduct systematic training to help customers master product operation and maintenance skills.
5. Establish a complete after-sales service system to provide timely troubleshooting and maintenance support.
6. Provide regular product upgrade services to ensure customers use the latest technologies and functions.
7. Provide 24/7 technical consultation to help customers solve various problems encountered during use.

1. We promise to provide free after-sales service within one year from the date of purchase, including repair and replacement services.
2. After-sales service is only applicable to genuine products produced by our company, and a valid purchase receipt is required.
3. Our company does not provide free repair service for damage caused by normal use, misuse or man-made damage.
4. Customers are required to cooperate during the service process and provide necessary information so that after-sales requests can be better handled.
5. The response time for all after-sales services shall not exceed three working days, and we will do our best to ensure that customer issues are resolved in a timely manner.

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After-sales service

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Maintenance service

1. We provide professional electronic equipment repair services, covering rapid diagnosis and repair of various product failures.
2. The maintenance team is composed of experienced engineers to ensure service quality and efficiency.
3. All repair processes are transparent and customers can track the repair progress in real time.
4. Use original accessories to ensure product performance and safety after repair.
5. Provide warranty service. If similar problems occur after maintenance, free repair will be provided.
6. We are committed to continuously innovating maintenance technology based on market demand and achieving efficient use of resources.
7. Customer satisfaction is the core of our service. Welcome to consult and feedback at any time.

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Address: Unit 9A601, Building 9, Liandong U Valley, Xiamei Town, Nan'an, Quanzhou, Fujian Province

Email: [email protected]

Mobile: +8613799469943

Tel: +8613799469943

Contact: Azura Huang

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.